1. Return period
Customers may request the return of products within 14 calendar days of receiving them, according to European consumer protection legislation.

2. Return conditions
Products can only be returned if they meet the following conditions:

The product has not been used or damaged.

The product is complete, with all accessories and original packaging.

The product shows no signs of mishandling, knocks or other external damage (if the product is damaged due to transport, this should be reported immediately).

3. Products damaged during transportation
If the product arrives damaged due to the courier (e.g. the packaging is wrinkled, broken or the product has visible signs of damage), the customer must inform within 48 hours of delivery , providing clear evidence (photos of the damaged packaging and product). This is important in order to be able to make a complaint to the courier and to analyze the possibility of an exchange or refund.

4. Return procedure

Contact us : The customer must contact our support service to request a return or exchange.

Proper packaging : The customer will need to return the product in proper packaging to prevent further damage.

Return costs : If the product is defective due to the courier, we will bear the return costs . Otherwise, the return costs will be borne by the customer.

5. Exceptions to the return policy
We do not accept returns for products that:

They have been used incorrectly (e.g. products that have been installed incorrectly or have been modified).

They are personalized products or products that cannot be returned for hygiene reasons (e.g. personal care products, consumables).

6. Refund or exchange

If the return is accepted, the customer will receive a full refund within 14 days of receiving the returned product.

In the event of a product exchange, it will be sent to the customer within 7 days of processing the return.

Encouraging good handling by couriers

To minimize shipping damage, consider the following:

Protective packaging : Use sturdy packaging and protective materials (bubble wrap, protective film) to reduce the risk of damage.

Photos of products before shipping : You can take photos of the product before shipping it to have evidence in case the customer claims damage.

Choosing a reliable courier : Work with courier companies that offer a careful delivery service and have a history of handling products with care.

Return Policy - Products damaged during delivery

If the product you ordered arrived damaged or with visible signs of damage during shipping, please contact us within 48 hours of receiving it. We will analyze the case and offer you the optimal solution, which may include exchanging the product or refunding the amount paid.

Please keep the original packaging and send clear photos of the product and the damaged packaging to our email address: stilarteproduct@gmail.com . Depending on the situation, we will organize the return of the product and cover the shipping costs. If the product is returned for other reasons, the shipping costs will be borne by the customer.

Warranty terms and conditions

1. Warranty duration

The products sold by STILARTE PRODUCT benefit from a guarantee
commercial period of 30 calendar days from the date of purchase.

2. Warranty coverage

The warranty covers manufacturing or operating defects that occur under normal conditions.
normal use.

3. Warranty Exclusions

Not covered by the warranty:

FAULTS
physical (bumps, scratches, cracks).

Use
improper (wrong supply voltage, exposure to moisture,
liquids or chemicals).

INTERVENTION
unauthorized on the products.

DAMAGE
caused by incorrect use of the software (forgotten passwords, installations
wrong).

4. Ways to resolve

Products sent for warranty will be resolved by:

Repair.

Replacement,
if repair is not possible.

Refund
(the original value of the product), if neither repair nor replacement is
are possible.

5. Warranty claim procedure

To benefit from the warranty:

Send
the product together with a copy of the tax invoice or proof of purchase
at stilarteproduct@gmail.com .

The product
must be accompanied by all accessories and, preferably, packaged in
original packaging.

6. Settlement deadline

Warranty claims will be resolved within 15 calendar days.
from receipt of the product.

7. Contact for guarantees

Email: stilarteproduct@gmail.com